What should I do to prepare for my home cleaning?
True Clean USA Cleaning Service, appreciates it if the customer provides the cleaning team with a clutter-free environment. If that environment does not exist, our cleaning technicians may not be able to fully achieve your cleaning expectations.
How much will it cost to clean my home?
Every home and business is as unique as the owner. We base your exact price on many factors including size, pets, clutter, floor types, as well as, the number of people who live there. Call us today at (757) 337-8984 to set up a free estimate and schedule an inspection appointment. We will give you a written detailed cleaning program that is customized for your home or business with an exact price.
Do I need to provide house cleaning equipment and products?
We provide all cleaning equipment and products. However, we are flexible, if requested and provided, we are happy to clean with your preferred products and equipment. If you have a special cleaning product that you would like for us to use, please be sure to discuss this with the local manager in advance, so that they can properly instruct their team.
Who will be cleaning my home?
A professional two person cleaning team, trained and employed by True Clean USA Cleaning Service, will clean your home. Our uniformed techs are drug screened and background checked through a national database. Our professional cleaners will not eat, drink, smoke or operate any appliances while inside your home or business.
There are many home cleaning companies.
Why should I choose True Clean USA Cleaning Service?
We are a professional cleaning service. We are licensed, bonded, and insured. Our cleaning technicians pride themselves in quality green cleaning services. We are a female and veteran owned managed and operated company. We detail clean the sleeping and living areas and thoroughly clean the kitchen and bathrooms.
Will you come on the same day and at the same time for each clean?
While we can commit to a specific day, there are many factors throughout the day that may affect our actual arrival time. We do provide an estimated time of arrival on the day of your cleaning.
Do I need to be home during the cleaning?
Absolutely not. In fact, most of our customers prefer not to be home when we are cleaning!
What should I do with my pets during the cleaning?
We love pets!! If you have pets, we ask that you prevent them from entering the areas that we cleaning. For sanitary and safety reasons our teams are not permitted to clean flea infested homes or pick up animal excrement.
How do I pay for my cleaning services?
Payment is due the day of each scheduled clean. Most of our clients simply leave a check on the in a designated area (a security envelope will be provided by us in advance). You may pay by major credit card (we protect your personal information) and a receipt with your card number encrypted will be e-mailed directly to you.
What is the cancellation policy?
If it is necessary to cancel/skip your regular cleaning day, True Clean USA Cleaning Service, requires a 2 business day notice. If True Clean does not receive a 2 business day notice, or can't access your home, you will be charged the full price of your cleaning. Future scheduled cleanings will remain unchanged. Please be sure to submit in writing any termination of regularly scheduled cleanings. Do not inform the service providers of any changes to your schedule, this must be done directly with the management of your local office. Please note that recurring service is priced at a discounted rate. **If you choose to cancel recurring service after only one cleaning, please note that our regular One-Time Cleaning charges apply. **
What if my cleaning falls on holiday?
If your scheduled cleaning falls on a holiday True Clean observes we will be sure to contact you to reschedule your cleaning.
Can I hire your service provider directly?
By entering into a service agreement with True Clean USA Cleaning Service, you agree not to hire a present or past True Clean USA Cleaning technicians introduced to you by True Clean USA, for any home-related service. If you do wish to employ such a staff member, our referral fee is $1,500.00.